Slash Response and Resolution Times
Fifty-four percent of the customers who communicated with customer service departments last year did so via email, making it the single most valuable channel for digital customer service. With Nylas, you can build deep integrations to your users’ inboxes so they can quickly see, understand, and respond to customer service requests directly within your application.
Bi-Directional Data Sync
Securely pull in critical data from agents’ inboxes, calendars, and contacts.
Allow agents to schedule interactions with customers based on criteria like the earliest availability for all participants.
Automate email communications to customers with custom and personalized templates.
Get a quick read on how customers feel based on keywords and tone within messages.
Data Extraction & Conversion
Parse relevant information from customer messages and calendar items to directly populate fields in your customer service application.
Add meetings to every participants’ calendar, both inside and outside of your users’ organization.
Scheduled Email Send
Schedule customer notifications to send at the optimal time based on historical data trends.
Funnel customer communications into a single location where users can view and reply.
Bulk Send Deliverability
Send bulk emails to customers while maintaining 99% deliverability rates.
Folders & Categorization
Include smart folders and categories in your user interface.
Enable internal chat functionality for quick collaboration across CS teams.
Smart Search & Filtering
Easily access files and attachments from customer communications in one location.