Make “People” Personnel More Productive
HR workers spend an average of 12 hours each week on routine tasks related to recruiting, onboarding, training, and performance management. With Nylas, you can strengthen your HCM software with new features that take the manual work out of HR and give your users more time to focus on what really matters to them: their people.
Bi-Directional Data Sync
Securely pull in critical data from agents’ inboxes, calendars, and contacts.
Allow agents to schedule interactions with customers based on criteria like the earliest availability for all participants.
Automate email communications to customers with custom and personalized templates.
Get a quick read on how customers feel based on keywords and tone in messages.
Data Extraction & Conversion
Parse relevant information from customer messages and calendar items to directly populate your customer service application database.
Add meetings to every participants’ calendar, both inside and outside of your users’ organization.
Scheduled Email Send
Schedule employee notifications to send at the optimal time based on historical data trends.
Funnel customer communications into a single location where users can view and reply.
Optical Character Recognition (OCR)
Parse data from images and attachments directly into your HCM.
Folders & Categorization
Include smart folders and categories in your user interface.
Enable internal chat functionality for quick collaboration across CS teams.
Smart Search & Filtering
Easily access files and attachments from customer communications in one location.