What is Productivity Infrastructure?

Productivity Infrastructure

/ˌprō-dək-ˈti-və-tē/ /ˈin-frə-ˌstrək-chər/


A category of developer platforms that provide API-driven architectural solutions for integrating with end-users’ communications data to deliver productivity features within a software application.

Why Productivity Infrastructure Platforms Are Important

The inefficiency of manual business processes costs organizations as much as 20 to 30% of their revenue each year. Developers need a unified set of capabilities that address these operational inefficiencies, and provide the building blocks that allow them to solve these issues with powerful, flexible and intuitive solutions.

Productivity Infrastructure platforms provide a framework for optimizing user experience and increasing productivity.

Productivity Infrastructure Helps Product & Engineering Teams Address Complex Challenges.

Accessing, integrating, and leveraging end-users’ interaction data

Automating workflows within an application

Delivering engaging, intuitive user experiences

A Full-Stack Developer Solution for Building Productivity Features

Productivity Infrastructure accelerates each stage of the software development process by providing configurable, lean-code APIs for connectivity, security, intelligence, automation, and user experience.

Productivity Infratructure diagram

Data Connectivity

Access end users’ interaction data by connecting to channels such as email, calendar, contacts, chat, and SMS through a single point of integration.

Data Security

Provide additional safeguards that extend beyond existing application protocols and allow developers to mitigate the risk of security breaches.

Data Extraction

Extract insights from end users’ interaction data through the selective application of artificial intelligence and machine learning models.

Workflow Automation

Orchestrate complex workflows within an application and streamline the exchange of data between third-party systems.

Front-End Components

Configure and embed front-end components into applications to reduce development cycles.

The Business Case for Productivity Infrastructure

Productivity Infrastructure platforms enable engineering and product teams to easily launch new features, accelerate roadmaps, and unlock new revenue streams.

Back-end developers can orchestrate complex, ML-driven workflows within their applications without managing unstructured data inputs or building and training complex data models.

Front-end developers can translate UI/UX design files into code faster than ever, while maintaining responsiveness and compatibility across browsers and devices.

Operations teams can reduce maintenance requirements due to fewer breaking changes from provider API updates, or a lack of documentation to support incident remediation.

Product teams can increase roadmap velocity, stay on budget, and reduce scope-creep through reduced development cycles and additional capacity for development teams.

Business teams can generate additional revenue by leveraging product innovation. addressing competitive pressure, penetrating new verticals, and improving customer satisfaction.

Everything You Need to Know About Productivity Infrastructure

Productivity Infrastructure platforms enable rapid development of products and features that increase end user productivity by up to 20% and create outsized economic value relative to their cost. To learn more about how Productivity Infrastructure platforms add value to communications features, download the Introduction to Productivity Infrastructure Guide.

Download the Free Guide