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The Gartner CPaaS Market Guide

Nylas is featured in the 2022 Market Guide as a notable vendor, recognized for leading the way in the evolution and expansion of the CPaaS category. Nylas enhances CPaaS customer experiences by powering email, calendar, and contacts integrations, so companies don’t spend months focusing on email and scheduling infrastructure but instead on their customers.

Each year, Gartner releases its Market Guide for the Communications Platform as a Service (CPaaS) industry. According to Gartner, CPaaS is a cloud-based middleware from which companies can integrate communications software into their business processes. Gartner’s market analysis showcases top CPaaS players that it recommends businesses consider today.

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“By 2026, 90% of global enterprises will leverage CPaaS as a strategic IT skill set to maintain digital competency, up from 30% in 2022.”

Connect with a Nylas platform specialist to learn how to:

  • Facilitate real-time customer interactions for improved marketing, sales, customer service, and more
  • Minimize the costs associated with developing, deploying, and maintaining communications integrations and features in-house
  • Drive a unified digital user journey with richer engagement opportunities that legacy communications solutions simply cannot support

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Frequently Asked Questions

What is CPaaS?

CPaaS, or Communications Platform as a Service, is a software category of cloud-based platforms that enables businesses and developers to integrate communications capabilities directly into their applications.

How can a CPaaS solution help?

CPaaS solutions and programmable communications via feature-rich APIs modernize and accelerate digital engagement efforts.

With a CPaaS solution, users can easily create secure, highly scalable communications solutions that can be integrated with other cloud-based services or existing on-premises systems. These platforms offer features ranging from communications integrations to data intelligence, messaging, speech recognition and synthesis, call conferencing, and more.

What is Nylas, and how can it help?

Nylas is the best CPaaS software that enables businesses to accelerate product velocity and build engaging, customizable email, calendar, and contacts features so you can focus on your customers, not infrastructure.

Nylas’ platform makes navigation easy for non-technical users and enables brands to create unique customer experiences. Thanks to its intuitive user interface and enhanced security features, Nylas is trusted by over 200,000 developers and global brands such as Upwork, Wix, Dialpad, and many more.

It’s also well known for its highly scalable and secure, enterprise-grade architecture and responsive customer support team.