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Enable deeper interactions with sentiment analysis
Quickly identify sentiment within omnichannel communications channels; deliver excellent customer experiences.
Gain a more holistic view of your customers
From positive to neutral to negative, get semantic context on communication threads.
Understand customer perception across communication channels
Follow your customer’s journey, drawing insights from reviews, service inquiries, and more.
Understand how your customers feel
Brand experience
Know the perception of your product or service from surveys, reviews, and inquiries driving optimization.
Customer experience
Monitor trends over time, analyzing sentiment from communication threads to understand what’s driving NPS.
Customer support
Quickly identify and resolve customer issues with instant access to feedback.
Experience the Nylas difference
Extract the most critical emotional opinion user data on service, status updates or requests that live in communication channels
Positive, neutral, and negative sentiment labels drive automation of key business processes with contextual insight.
Drive interactive self-service user experiences that are critical at key segments of the customer journey with the emotional inclination of the user.
Better address your customers’ state of mind based on sentiment analysis.
Prioritize and highlight actions to reduce churn and deliver just-in-time service.
Have a centralized view of customer satisfaction trends.
Get a pulse on your customer base
Drive user engagement at the right time with a full picture of the customer journey.
Challenges
Solutions
Accessing communication threads at scale to analyze for emotional sentiment requires complex channel integrations.
Nylas powers centralized communication channel connectivity to ingest threads for immediate sentiment analysis.
Building and maintaining sentiment analysis models requires machine learning expertise and complex data operations.
Nylas arms you with pre-built AI & ML models that identify and extract the sentiment from your users’ conversation history.
Applying use of sentiment analysis ranking requires structured outputs at scale for application workflows.
Nylas provides a defined output schema for sentiment analysis to quickly operationalize emotional ranking into application workflows.
Sentiment intelligence from communication threads
Omnichannel connectivity
Securely pull in communication threads for streamlined analysis
Managed sentiment intelligence
No machine learning expertise required for insight generation.
Defined insight
Defined output schema of sentiment analysis delivers categorical labels and numerical weighting of emotion.
Application integration
Directly integrate sentiment analysis of communication threads into workflows or navigation interfaces.
Related case studies
Funnel increases ARR 150% using Nylas email and calendar APIs
“Since we started using Nylas, our CRM has averaged 150% YOY ARR growth.”
– Tyler Christiansen CEO at Funnel
- Industry:
- CRM, PropTech
- Product:
- Calendar API, Email API
Salesloft partners with Nylas to power MS Exchange integration, unlocking new enterprise market
“We have millions of emails sent each week. Nylas frees us up to focus on other roadmap priorities, such as delivering new features to our customers and working with our data science team on exciting new projects.”
– Nora Ignatius Product Manager, Salesloft
- Industry:
- CRM, Sales & Marketing
- Product:
- Calendar API, Email API
CIENCE Saves 50% of Engineering Team’s Time on Bi-Directional Email Integration
“Working with Nylas has enabled us to move way faster in the way we build products. Everyone I’ve worked with is an expert and it’s put the project on rails in regards to how we interact with email and calendar APIs. This has freed up 50% of our engineering team’s time that was previously spent working on email connectors.”
– Isaac Nassimi Chief Product Officer, CIENCE Technologies
- Industry:
- CRM, Sales & Marketing
- Product:
- Email API, Express Security Review
Upwork Leverages Nylas Scheduler to Enable Users to Hire Twice as Fast and Boosts Customer Satisfaction
“Our primary use case is not scheduling meetings. We have such a complex platform that we can’t implement every solution on our own, so we look for the best solutions in the market. We needed a secure and reliable way to support our millions of users, that’s why we chose Nylas.”
– Maksym Dudnyk Product Manager at Upwork
- Industry:
- Marketplace, Professional Services
- Product:
- Calendar API, Scheduler
Crunchbase increases sales productivity and bookings by integrating email and actionable contacts data
“A big value that Nylas has brought us has been removing the ambiguity with the review process. They helped us navigate exactly how we should approach it and had the answers for all the questions we had. To this day, we’ve passed each of our verification steps. Nylas is a great partner and it’s been a huge benefit that we could feel certain that the process was going to go smoothly.”
– Monika Abraham Product Operations Manager at Crunchbase
- Industry:
- CRM, Sales & Marketing
- Product:
- Email API, Express Security Review
Dialpad builds contacts sync In two days with one engineer
“With the Nylas API, I had launchable code for full features in just two days. One of the advantages of integrating with Nylas was how straightforward it was to sync contacts regardless of which version of Exchange our customers use.”
– Stefan Roesch Software Engineer at Dialpad
- Industry:
- Communications
- Product:
- Calendar API, Contacts API, Email API
ATS platform Fountain builds calendar integration In one hackathon
“Using individual APIs would have taken three times longer. With the Nylas Calendar API, we went from idea to execution in a couple days.”
– Dan Taylor Product Manager at Fountain
- Industry:
- ATS, HR & Recruiting
- Product:
- Calendar API
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