Build an efficient, integrated customer service solution

Cut manual tasks and improve agent productivity by routing customer support messages directly to your application.

Slash response and resolution times
Slash response and resolution times

Build integrations into your users’ inboxes so they can quickly view, understand, and respond to service requests directly within your application.

Create a customer 360 view in your application
Create a customer 360 view in your application

Agents need to be able to see the entire customer journey. Build scalable email and calendar integrations to help agents respond smarter.

Powering the world’s top applications
  • Freshworks
  • Ozonetel
  • NTREE
  • Vicodo
  • PeachPay

Create unforgettable customer experiences

Streamline support

Streamline support

Allow agents to respond to support tickets from any channel within your application.

Schedule interviews efficiently

Quickly schedule meetings

Allow agents to schedule support appointments without having to go back and forth with the customer.

Fuel intelligence

Fuel intelligence

Analyze communications data from various channels to quickly assign and respond to support tickets.

Experience the Nylas difference

Experience the Nylas difference
Take the pain out of integrating
Take the pain out of integrating

Connect to agents’ inboxes, calendars, and contacts with a single integration.

Automate manual CS processes
Automate manual CS processes

Summarize, categorize, and route customer support messages directly in your application.

Accelerate your product roadmap
Accelerate your product roadmap

Give developers everything they need to build and launch new features faster than ever before.

Experience the Nylas difference
Respond to requests faster
Respond to requests faster

Read and reply to customer support messages directly in a single location.

Make your app smarter
Make your app smarter

Leverage rich data from sources like email conversations, meeting invites, and notes to power smart workflows.

Accelerate your product roadmap
Accelerate your product roadmap

Free up your development team so you aren’t sacrificing your roadmap to build critical productivity features.

Empower agents to respond to customer requests faster

Save agents time on manual tasks with automation. Build features into your application that allow agents to work quicker and smarter.

Challenges

Solutions

Challenges

Customers abandon 12% of call center calls because of wait times.

Solutions

Streamline productivity by allowing agents to connect and communicate with customers within your app.

Challenges

60% of customers are most frustrated by long service experience wait times.

Solutions

Organize and prioritize service requests using sentiment analysis to quickly respond to what’s most urgent.

Challenges

Building individual integrations is complicated and time-consuming, increasing complexity and hurting UX.

Solutions

Use omnichannel reminders to ensure agents and customers don’t forget about service appointments.

Elevate the customer experience with powerful features

Bi-Directional data sync

Bi-Directional data sync

Securely pull in critical data from agents’ inboxes, calendars, and contacts.

Availability search

Availability search

Allow agents to schedule interactions with customers based on criteria like the earliest availability for all participants.

Data extraction and conversion

Data extraction and conversion

Parse relevant information from messages to automatically populate fields in your application.

Sentiment analysis

Sentiment analysis

Get a quick read on how customers feel, based on keywords and tone in messages.

Ready to Start Building?

Unlock your free API key and sync up to 10 accounts.