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- 1. Only 15% of SaaS users want standalone meeting tools
- 2. 68% say meeting recording and transcription features are worth churning for
- 3. 78% want more than just basic automation
- 4. 71% believe their companies will increase reliance on AI meeting features
- 5. 73% say their companies have allocated budget for meeting AI in the next 12 months
- 6. 87% would adopt meeting AI if was introduced into their current work tools
- 7. 54% say their companies are building products that benefit from meeting data
- 8. Out of the 54%, 90% plan to ship AI meeting features in the next 12 months
- Meeting features are underrated
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TL;DR
Everyone’s doubling down it. SaaS users want to see more meeting recording capabilities in their favorite work software. Product builders are sensing the urgency and are rushing to ship meeting recording features within the next 12 months.
Notetakers and meeting assistants aren’t new.
You probably started seeing them in meetings in the late 2010s.
But while they aren’t new, the current possibilities for what you can with them are.
Today, meeting recordings and transcripts aren’t seen as just productivity boosters. They’re context layers.
The 1000+ SaaS users we surveyed aren’t new to the meeting game. Actually, a good chunk of them sit in over 10 meetings a week.
They’ve gone beyond needing to see if meeting recordings make work easier.
They want to see what else they can do with recordings and transcriptions. How can that data go the extra mile? How can they use it to make a repetitive, everyday task a little bit faster? How can it help AI solve another problem?
Here’s what they’re thinking:
1. Only 15% of SaaS users want standalone meeting tools
85% of our respondents want meeting recording features integrated into tools they already use — like CRMs, project management software, and customer support platforms. They also don’t mind seeing recording features integrated into a ChatGPT or a Claude. The big takeaway here is that managing a bunch of point solutions is becoming undesirable. There are already lots of standalone tools in the market, but users don’t want meeting data to sit in insolation anymore.
2. 68% say meeting recording and transcription features are worth churning for
To be honest, we were a little surprised by this. Of course, we doubled down on a meeting API because we know it’s becoming just as important as email and calendar data. But we weren’t expecting SaaS users to want to abandon existing work software within the next six months for those with better meeting features. If you’re building a product on top of customer data, this is your sign to start thinking about how meeting data might be solving a valuable problem for your users.
3. 78% want more than just basic automation
AI-powered features are everywhere, and SaaS users are becoming….harder to impress? It’s not too surprising that our respondents are comfortable with meeting features that required little to no human intervention. Out of this 78%, 45% expect meeting AI to deliver proactive, real-time assistance during meetings while 33% want AI to handle pre- and post-meeting workflows completely autonomously.
4. 71% believe their companies will increase reliance on AI meeting features
Over the past decade, we’ve seen email and calendar data become a baseline for customer-facing software across industries. These were data channels that many users just expected to authenticate. Context has lived in your inbox and calendars. Now, it lives in your meetings too, and AI is powerful enough to help you build something different with that.
5. 73% say their companies have allocated budget for meeting AI in the next 12 months
A majority of users say budgets are already locked in. There’s demand and perceived ROI. It’s the best time for product builders to double down and validate problems in the market that meeting data can solve. Who do you want your product to reach? What specific process improvements can you introduce? How can you build around integrations to make upsells and retention a no-brainer?
6. 87% would adopt meeting AI if was introduced into their current work tools
SaaS users agree that many notetakers and meeting assistants are disconnected from where they’re getting work done. If their favorite CRM or customer support platform had in-app meeting features, they’re going to use it. Really good AI-powered user experiences are going to win over pure AI functionality.
7. 54% say their companies are building products that benefit from meeting data
Meeting data is industry-agnostic. SaaS builders across industries — technology, finance, healthcare, sales, HR, and more — see an opportunity to ship meeting recording and transcription features. And there’s urgency around it too…
(Drumroll)
8. Out of the 54%, 90% plan to ship AI meeting features in the next 12 months
Speed is top of mind. Users want it, AI is ready for it, and APIs like Nylas provide the groundwork so you’re not wasting months building meeting data infrastructure. These companies don’t have anything to wait for in this market.
Meeting features are underrated
It’s never been easier to build software. But our State of Meeting Recordings report solidifies the fact that meeting features aren’t just something SaaS users can whip up on their own. They need to be integrated, secure, and compliant. They work better together with the data that sits in your internal tools, allowing AI to learn patterns, generate material, and create workflows. Don’t flag meeting recordings as a low-priority feature. We’re ready to help you build it now.
