Nylas Subprocessors

Last Updated: 05/24/2023

To support the delivery of our Services, Nylas, Inc. (“Nylas”) (or one of its Affiliates listed below) uses service providers (each, a “Subprocessor”) that may store and process Customer Data (which may contain personal data). This page provides important information about the identity, location, and role of each Subprocessor. Terms used on this page but not defined have the meaning set forth in the General Terms and Conditions located at https://www.nylas.com/legal/terms/ or superseding written agreement between Customer and Nylas (the “Agreement”).

Third Parties

Nylas currently uses third party Subprocessors to provide infrastructure services, and to help us provide customer support, notifications and other related services. Prior to engaging any third party Subprocessor, Nylas performs diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations.

Infrastructure Subprocessors

Nylas may use the following Subprocessors to host or store Customer Data or provide other infrastructure that helps with delivery of our Services.

SubprocessorSubject MatterPurposeLocation(s)
Amazon Web ServicesName, email, IP addressCloud InfrastructureUnited States, EU
Google Cloud PlatformName, email, IP addressCloud InfrastructureUnited States, EU

Customer Subprocessors

Nylas may use the following Subprocessors to provide services to our customers.

SubprocessorSubject MatterPurposeLocation(s)
Honeycomb.ioIP addressMonitoringUnited States
LookerIP addressBusiness IntelligenceUnited States
SalesforceName, emailCustomer Relationship ManagementUnited States
ZendeskName, email, IP addressCustomer SupportUnited States, EU

Prospect Subprocessors

Nylas may use the following Subprocessors for marketing and in the pre-sale process.

SubprocessorSubject MatterPurposeLocation(s)
SalesforceName, emailCustomer Relationship ManagementUnited States

Updates

As our business grows and evolves, the Subprocessors we engage may also change, and if we do, we will post any changes on this page as well as our Status page.

If you are an existing Nylas Customer and need to be notified when additional Subprocessors are used to provide Nylas Services, you can subscribe to updates at https://status.nylas.com/ by subscribing to just the “Subprocessor Change Notification” component.