Nylas Subprocessors

Last Updated: 01/16/2025

To support the delivery of our Services, Nylas, Inc. (“Nylas”) (or one of its Affiliates listed below) uses service providers (each, a “Subprocessor”) that may store and process Customer Data (which may contain personal data). This page provides important information about the identity, location, and role of each Subprocessor. Terms used on this page but not defined have the meaning set forth in the General Terms and Conditions located at https://www.nylas.com/legal/terms/ or superseding written agreement between Customer and Nylas (the “Agreement”).

Third Parties

Nylas currently uses third party Subprocessors to provide infrastructure services, and to help us provide customer support, notifications and other related services. Prior to engaging any third party Subprocessor, Nylas performs diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations.

Infrastructure Subprocessors

Nylas may use the following Subprocessors to host or store Customer Data or provide other infrastructure that helps with delivery of our Services.

SubprocessorSubject MatterPurposeLocation(s)
Amazon Web ServicesName, email, IP addressCloud InfrastructureUnited States, Ireland
Google Cloud PlatformName, email, IP addressCloud InfrastructureUnited States, United Kingdom

Nylas Subprocessors

Nylas may use the following Subprocessors to provide services.

SubprocessorSubject MatterPurposeApplicable ComponentLocation(s)Applicable Entities
&OpenName, Email, AddressGifting PlatformNA*United States, IrelandProspects, Customers
Atlassian Pty LtdName, emailProject Management / Ticket DeskNA*United States, Germany, Ireland, Singapore, and AustraliaCustomers
ApolloName, emailLead GenerationNylas Website DashboardUnited StatesProspects
CloudflareIP address, email, name+Hosting ProviderSchedulerUnited States, LuxembourgCustomers
CoralogixIP address, emailLog ManagementAll Nylas Products**United States, IrelandCustomers
DatagroomrName, emailCRM Data CleanupNA*United StatesCustomers, Prospects
DatasivName, email, billing addressBillingDashboard (paid customers)United StatesCustomers
DiscourseName, emailForum HostingNA*United StatesCustomers
DocusignName, email, titleElectronic Document SigningNA*United States, EUCustomers
FastlyIP addressCDN, Web Application Firewall / DDoS ProtectionAll Nylas Products**United States, EUCustomers
FivetranName, emailData ManagementAll Nylas Products**United States (US), Canada, European Union (EU), United Kingdom (UK), and Asia-Pacific (APAC) regionsCustomers
Gong.ioName, email, videoCommunicationsNA*United StatesCustomers, Prospects
Google Name, email, IP addressAPIAll Nylas products**United States, United KingdomCustomers
Google Name, emailCommunications and DocumentationNA*United StatesCustomers, Prospects, Suppliers
Gravitational (Teleport)Name, email, IP addressAccess ManagementAll Nylas products**United StatesCustomers
Honeycomb.ioIP addressMonitoringAPI v2United StatesCustomers
HotjarEmailAnalyticsNylas DashboardUnited States, Ireland,
European Union (EU)
Customers, Prospects,
Website Visitors
HubspotName, emailCommunicationsNA*United States, GermanyCustomers, Prospects
Inflection.ioName, emailCommunicationsNA*United StatesCustomers, Prospects
IntercomName, emailCommunicationsNA*United StatesCustomers
KetchCookies, consent Cookie Consent ManagementNylas Website,
Dashboard
United StatesCustomers, Prospects,
Website Visitors
LookerIP addressBusiness IntelligenceAll Nylas Products**United StatesCustomers
MailgunEmailCommunicationsSchedulerUnited StatesCustomers
MicrosoftName, email, IP addressAPIAll Nylas Products**United States, IrelandCustomers
New RelicEmail address, IP addressLogging & Observability All Nylas Products**United StatesCustomers
NooksName, Phone numberSales EnablementNA*United StatesCustomers, Prospects
PartnerPortalName, emailPartnership ManagementNA*United StatesProspects
RattleName, emailCommunicationNA*United States, EUCustomers, Prospects
Recurly Inc.Name, email, Billing Address, IP addressBillingNylas Dashboard (paid customers) United States, Belgium, GermanyCustomers
Rootly, Inc.Name, email, IP addressIncident ManagementAll Nylas Products**United StatesCustomers
SalesforceName, emailCustomer Relationship ManagementNA*United StatesCustomers, Prospects
SalesloftName, emailSales EnablementNA*United States, EUCustomers, Prospects
SlackName, emailCommunication & CollaborationNA*United StatesCustomers, Prospects, Suppliers
StracName, email, IP addressSecurityNA*United StatesCustomers, Prospects, Suppliers
StripeName, email, Billing Address, IP addressPayment ProcessorDashboardUnited StatesCustomers
TropicName, email ProcurementNA*United StatesSuppliers
Twilio SegmentName, emailCustomer Data PlatformNylas Website,
Dashboard
United StatesCustomers, Prospects
VercelName, email, Organization Name, Billing Address, IP addressHosting ProviderNylas DashboardGlobalCustomers
VitallyName, emailCustomer Data PlatformNA*United States, EUCustomers
WhisticName, emailVendor Management & Trust CenterNA*United StatesCustomers, Prospects, Suppliers
WoopraName, email, IP addressAnalyticsDashboard United StatesCustomers
ZendeskName, email, IP addressCustomer SupportNA*United States, EUCustomers
ZoomName, emailWebinarsNA*United States, EUCustomer, Prospects,
Webinar Attendees

*Used to provide Nylas Services
**All Nylas Products include Dashboard, all Nylas APIs and Scheduler 
+Depends on the query parameters passed to the Nylas Scheduler by the customer

Updates

As our business grows and evolves, the Subprocessors we engage may also change, and if we do, we will post any changes on this page as well as our Status page.

If you are an existing Nylas Customer and need to be notified when additional Subprocessors are used to provide Nylas Services, you can subscribe to updates at https://status.nylas.com/ by subscribing to just the “Subprocessor Change Notification” component.