Nylas Subprocessors

Last Updated: 04/16/2024

To support the delivery of our Services, Nylas, Inc. (“Nylas”) (or one of its Affiliates listed below) uses service providers (each, a “Subprocessor”) that may store and process Customer Data (which may contain personal data). This page provides important information about the identity, location, and role of each Subprocessor. Terms used on this page but not defined have the meaning set forth in the General Terms and Conditions located at https://www.nylas.com/legal/terms/ or superseding written agreement between Customer and Nylas (the “Agreement”).

Third Parties

Nylas currently uses third party Subprocessors to provide infrastructure services, and to help us provide customer support, notifications and other related services. Prior to engaging any third party Subprocessor, Nylas performs diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations.

Infrastructure Subprocessors

Nylas may use the following Subprocessors to host or store Customer Data or provide other infrastructure that helps with delivery of our Services.

SubprocessorSubject MatterPurposeLocation(s)
Amazon Web ServicesName, email, IP addressCloud InfrastructureUnited States, EU
Google Cloud PlatformName, email, IP addressCloud InfrastructureUnited States, EU

Nylas Subprocessors

Nylas may use the following Subprocessors to provide services.

SubprocessorSubject MatterPurposeApplicable ComponentLocation(s)Applicable Entities
&OpenName, Email, AddressGifting PlatformNA*United States, IrelandProspects, Customers
Atlassian Pty LtdName, emailProject Management / Ticket DeskNA*United States, Germany, Ireland, Singapore, and AustraliaCustomers
ApolloName, emailLead GenerationNylas Website DashboardUnited StatesProspects
CloudflareIP addressWeb Application Firewall / DDoS ProtectionAll Nylas Products**United States, LuxembourgCustomers
CoralogixIP addressLog ManagementAll Nylas Products**United StatesCustomers
DatasivName, email, billing addressBillingDashboard (paid customers)United StatesCustomers
DocusignName, email, titleElectronic Document SigningNA*United States, EUCustomers
DrataName, emailCompliance, Vendor Management and Trust CenterNA*United StatesSuppliers, Customers
Gong.ioName, email, videoCommunicationsNA*United StatesCustomers, Prospects
Google Name, email, IP addressAPIAll Nylas products**United States, United KingdomCustomers
Google Name, emailCommunications and DocumentationNA*United StatesCustomers, Prospects, Suppliers
Honeycomb.ioIP addressMonitoringAll Nylas Products**United StatesCustomers
HubspotName, emailCommunicationsNA*United States, GermanyCustomers, Prospects
KetchCookies, consent Cookie Consent ManagementNylas Website,
United StatesCustomers, Prospects
Kong Inc.Name, email, IP addressAPI GatewayAll Nylas APIsUnited States, IrelandCustomers
LookerIP addressBusiness IntelligenceAll Nylas Products**United StatesCustomers
MicrosoftName, email, IP addressAPIAll Nylas Products**United States, IrelandCustomers
New RelicEmail address, IP addressLogging & Observability All Nylas Products**United StatesCustomers
Recurly Inc.Name, email, Billing Address, IP addressBillingNylas Dashboard (paid customers) United States, Belgium, GermanyCustomers
Retool Inc.Name, emailApp GeneratorAll Nylas Products**United States, EUCustomers
Rootly, Inc.Name, email, IP addressIncident ManagementAll Nylas Products**United StatesCustomers
SalesforceName, emailCustomer Relationship ManagementNA*United StatesCustomers, Prospects
SalesloftName, emailSales EnablementNA*United States, EUCustomers, Prospects
SlackName, emailCommunication & CollaborationNA*United StatesCustomers, Prospects, Suppliers
StripeName, email, Billing Address, IP addressPayment ProcessorDashboardUnited StatesCustomers
TropicName, email ProcurementNA*United StatesSuppliers
Twilio SegmentName, emailCustomer Data PlatformNylas Website,
United StatesCustomers, Prospects
VercelName, email, Organization Name, Billing Address, IP addressHosting ProviderNylas DashboardUnited StatesCustomers
WoopraName, email, IP addressAnalyticsDashboard United StatesCustomers
ZendeskName, email, IP addressCustomer SupportNA*United States, EUCustomers

*Used to provide Nylas Services
**All Nylas Products include Dashboard, all Nylas APIs and Scheduler 


As our business grows and evolves, the Subprocessors we engage may also change, and if we do, we will post any changes on this page as well as our Status page.

If you are an existing Nylas Customer and need to be notified when additional Subprocessors are used to provide Nylas Services, you can subscribe to updates at https://status.nylas.com/ by subscribing to just the “Subprocessor Change Notification” component.