Nylas Subprocessors

Last Updated: 04/16/2024

To support the delivery of our Services, Nylas, Inc. (“Nylas”) (or one of its Affiliates listed below) uses service providers (each, a “Subprocessor”) that may store and process Customer Data (which may contain personal data). This page provides important information about the identity, location, and role of each Subprocessor. Terms used on this page but not defined have the meaning set forth in the General Terms and Conditions located at https://www.nylas.com/legal/terms/ or superseding written agreement between Customer and Nylas (the “Agreement”).

Third Parties

Nylas currently uses third party Subprocessors to provide infrastructure services, and to help us provide customer support, notifications and other related services. Prior to engaging any third party Subprocessor, Nylas performs diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations.

Infrastructure Subprocessors

Nylas may use the following Subprocessors to host or store Customer Data or provide other infrastructure that helps with delivery of our Services.

Subprocessor	Subject Matter	Purpose	Location(s)
Amazon Web Services	Name, email, IP address	Cloud Infrastructure	United States, EU
Google Cloud Platform	Name, email, IP address	Cloud Infrastructure	United States, EU

Nylas Subprocessors

Nylas may use the following Subprocessors to provide services.

Subprocessor	Subject Matter	Purpose	Applicable Component	Location(s)	Applicable Entities
&Open	Name, Email, Address	Gifting Platform	NA*	United States, Ireland	Prospects, Customers
Atlassian Pty Ltd	Name, email	Project Management / Ticket Desk	NA*	United States, Germany, Ireland, Singapore, and Australia	Customers
Apollo	Name, email	Lead Generation	Nylas Website Dashboard	United States	Prospects
Cloudflare	IP address	Web Application Firewall / DDoS Protection	All Nylas Products**	United States, Luxembourg	Customers
Coralogix	IP address	Log Management	All Nylas Products**	United States	Customers
Datasiv	Name, email, billing address	Billing	Dashboard (paid customers)	United States	Customers
Docusign	Name, email, title	Electronic Document Signing	NA*	United States, EU	Customers
Drata	Name, email	Compliance, Vendor Management and Trust Center	NA*	United States	Suppliers, Customers
Gong.io	Name, email, video	Communications	NA*	United States	Customers, Prospects
Google	Name, email, IP address	API	All Nylas products**	United States, United Kingdom	Customers
Google	Name, email	Communications and Documentation	NA*	United States	Customers, Prospects, Suppliers
Honeycomb.io	IP address	Monitoring	All Nylas Products**	United States	Customers
Hubspot	Name, email	Communications	NA*	United States, Germany	Customers, Prospects
Ketch	Cookies, consent	Cookie Consent Management	Nylas Website, Dashboard	United States	Customers, Prospects
Kong Inc.	Name, email, IP address	API Gateway	All Nylas APIs	United States, Ireland	Customers
Looker	IP address	Business Intelligence	All Nylas Products**	United States	Customers
Microsoft	Name, email, IP address	API	All Nylas Products**	United States, Ireland	Customers
New Relic	Email address, IP address	Logging & Observability	All Nylas Products**	United States	Customers
Recurly Inc.	Name, email, Billing Address, IP address	Billing	Nylas Dashboard (paid customers)	United States, Belgium, Germany	Customers
Retool Inc.	Name, email	App Generator	All Nylas Products**	United States, EU	Customers
Rootly, Inc.	Name, email, IP address	Incident Management	All Nylas Products**	United States	Customers
Salesforce	Name, email	Customer Relationship Management	NA*	United States	Customers, Prospects
Salesloft	Name, email	Sales Enablement	NA*	United States, EU	Customers, Prospects
Slack	Name, email	Communication & Collaboration	NA*	United States	Customers, Prospects, Suppliers
Stripe	Name, email, Billing Address, IP address	Payment Processor	Dashboard	United States	Customers
Tropic	Name, email	Procurement	NA*	United States	Suppliers
Twilio Segment	Name, email	Customer Data Platform	Nylas Website, Dashboard	United States	Customers, Prospects
Vercel	Name, email, Organization Name, Billing Address, IP address	Hosting Provider	Nylas Dashboard	United States	Customers
Woopra	Name, email, IP address	Analytics	Dashboard	United States	Customers
Zendesk	Name, email, IP address	Customer Support	NA*	United States, EU	Customers

*Used to provide Nylas Services
**All Nylas Products include Dashboard, all Nylas APIs and Scheduler 

Updates

As our business grows and evolves, the Subprocessors we engage may also change, and if we do, we will post any changes on this page as well as our Status page.

If you are an existing Nylas Customer and need to be notified when additional Subprocessors are used to provide Nylas Services, you can subscribe to updates at https://status.nylas.com/ by subscribing to just the “Subprocessor Change Notification” component.