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API StatusNylas Subprocessors
Last Updated: 05/24/2023
To support the delivery of our Services, Nylas, Inc. (“Nylas”) (or one of its Affiliates listed below) uses service providers (each, a “Subprocessor”) that may store and process Customer Data (which may contain personal data). This page provides important information about the identity, location, and role of each Subprocessor. Terms used on this page but not defined have the meaning set forth in the General Terms and Conditions located at https://www.nylas.com/legal/terms/ or superseding written agreement between Customer and Nylas (the “Agreement”).
Third Parties
Nylas currently uses third party Subprocessors to provide infrastructure services, and to help us provide customer support, notifications and other related services. Prior to engaging any third party Subprocessor, Nylas performs diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations.
Infrastructure Subprocessors
Nylas may use the following Subprocessors to host or store Customer Data or provide other infrastructure that helps with delivery of our Services.
| Subprocessor | Subject Matter | Purpose | Location(s) |
| Amazon Web Services | Name, email, IP address | Cloud Infrastructure | United States, EU |
| Google Cloud Platform | Name, email, IP address | Cloud Infrastructure | United States, EU |
Customer Subprocessors
Nylas may use the following Subprocessors to provide services to our customers.
| Subprocessor | Subject Matter | Purpose | Location(s) |
| Honeycomb.io | IP address | Monitoring | United States |
| Looker | IP address | Business Intelligence | United States |
| Salesforce | Name, email | Customer Relationship Management | United States |
| Zendesk | Name, email, IP address | Customer Support | United States, EU |
Prospect Subprocessors
Nylas may use the following Subprocessors for marketing and in the pre-sale process.
| Subprocessor | Subject Matter | Purpose | Location(s) |
| Salesforce | Name, email | Customer Relationship Management | United States |
Updates
As our business grows and evolves, the Subprocessors we engage may also change, and if we do, we will post any changes on this page as well as our Status page.
If you are an existing Nylas Customer and need to be notified when additional Subprocessors are used to provide Nylas Services, you can subscribe to updates at https://status.nylas.com/ by subscribing to just the “Subprocessor Change Notification” component.