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How To Drive Repurchases With Personalized E-Commerce Experiences
• 3 min read
This post is an excerpt of our ebook, Improving the End-To-End Purchase Experience To Maximize Gross Merchandise Value.
In this post, we’ll show you how e-commerce services firms can leverage personalization across their purchasing funnel to maximize repurchases, retention, and gross merchandise value (GMV).
Personalized experiences have a strong impact on revenue: one study found that retailers with advanced personalization realized a 25% lift in revenue. Customers want to feel valued and noticed by brands. Hyper-personalization is proven to increase revenue, as customers are more likely to do business with companies that provide personalized experiences. Creating an emotional connection to your customers through personalized interactions will help your company earn their continued engagement.
Customers have grown to expect personalized experiences. So much so that 90% of customers anticipate seamless integration all across various channels and devices. When they don’t experience personalized attention, 78% of customers will avoid your offers.
By deeply connecting to your customers’ inboxes and employing robust parsers (such as Nylas Inbox Parsers), you can unlock direct insight into purchasing behaviors. You can use these insights to strengthen existing personalization efforts across the purchasing funnel and deliver entirely new user experiences. Before a customer makes a purchase, you can leverage inbox parsers to extract customer communications data that powers the following use cases:
After a customer purchases your product, you can surface other offers, including:
Above, we see an example of how you can surface personalized offers within your e-commerce application. After your customer receives their package, you can direct them to recommendations for similar products. If you work in contract logistics, you can use these personalized recommendations to point customers towards relevant affiliate brands.
By tapping into customer communications data, you can boost repurchases and drive gross merchandise value with hyper-personalized offers and promotions. You can even surface similar offers both pre- and post-purchase to deliver stronger recommendations that keep your customers coming back.
You’ve seen how you can use inbox parsers to hyper-personalize e-commerce offers at scale. Now, learn how you can take control of your customer’s email data to deliver stickier experiences across the purchasing funnel by speaking with a Nylas Specialist today.
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Andrew is a Product Marketing Specialist at Nylas who covers topics ranging from productivity APIs to data analytics. He's passionate about digital and film photography, camping, and backpacking.
