Enable deeper interactions with sentiment analysis

Quickly identify sentiment within omnichannel communications channels; deliver excellent customer experiences.

Gain a more holistic view of your customers
Gain a more holistic view of your customers

From positive to neutral to negative, get semantic context on communication threads.

Understand customer perception across communication channels
Understand customer perception across communication channels

Follow your customer’s journey, drawing insights from reviews, service inquiries, and more.

Understand how your customers feel

Brand experience

Brand experience

Know the perception of your product or service from surveys, reviews, and inquiries driving optimization.

Customer experience

Customer experience

Monitor trends over time, analyzing sentiment from communication threads to understand what’s driving NPS.

Customer support

Customer support

Quickly identify and resolve customer issues with instant access to feedback.

Experience the Nylas difference

Experience the Nylas difference
Streamline support
Enhance customer intelligence

Extract the most critical emotional opinion user data on service, status updates or requests that live in communication channels

Uncover new workflows
Uncover new workflows

Positive, neutral, and negative sentiment labels drive automation of key business processes with contextual insight.

Increase customer engagement
Increase customer engagement

Drive interactive self-service user experiences that are critical at key segments of the customer journey with the emotional inclination of the user.

Experience the Nylas difference
Seamlessly connect and collaborate
Deliver personalized support

Better address your customers’ state of mind based on sentiment analysis.

Strategic ISV partners
Prioritize your workflows

Prioritize and highlight actions to reduce churn and deliver just-in-time service.

Sentiment analysis
Your one-stop shop for customer sentiment

Have a centralized view of customer satisfaction trends.

Get a pulse on your customer base

Drive user engagement at the right time with a full picture of the customer journey.

Challenges

Solutions

Accessing communication threads at scale to analyze for emotional sentiment requires complex channel integrations.

Get unmatched deliverability

Nylas powers centralized communication channel connectivity to ingest threads for immediate sentiment analysis.

Building and maintaining sentiment analysis models requires machine learning expertise and complex data operations.

Get unmatched deliverability

Nylas arms you with pre-built AI & ML models that identify and extract the sentiment from your users’ conversation history.

Applying use of sentiment analysis ranking requires structured outputs at scale for application workflows.

Get unmatched deliverability

Nylas provides a defined output schema for sentiment analysis to quickly operationalize emotional ranking into application workflows.

Sentiment intelligence from communication threads

Omnichannel connectivity

Omnichannel connectivity

Securely pull in communication threads for streamlined analysis

Managed sentiment intelligence

Managed sentiment intelligence

No machine learning expertise required for insight generation.

Defined insight

Defined insight

Defined output schema of sentiment analysis delivers categorical labels and numerical weighting of emotion.

Application integration

Application integration

Directly integrate sentiment analysis of communication threads into workflows or navigation interfaces.

Related case studies

Upwork Leverages Nylas Scheduler to Enable Users to Hire Twice as Fast and Boosts Customer Satisfaction

“Our primary use case is not scheduling meetings. We have such a complex platform that we can’t implement every solution on our own, so we look for the best solutions in the market. We needed a secure and reliable way to support our millions of users, that’s why we chose Nylas.”

– Maksym Dudnyk Product Manager at Upwork
Industry:
Professional Services
Product:
Calendar API, Scheduler
ATS platform Fountain builds calendar integration In one hackathon

“Using individual APIs would have taken three times longer. With the Nylas Calendar API, we went from idea to execution in a couple days.”

– Dan Taylor Product Manager at Fountain
Industry:
HR & Recruiting (ATS)
Product:
Calendar API
CIENCE Saves 50% of Engineering Team’s Time on Bi-Directional Email Integration

“Working with Nylas has enabled us to move way faster in the way we build products. Everyone I’ve worked with is an expert and it’s put the project on rails in regards to how we interact with email and calendar APIs. This has freed up 50% of our engineering team’s time that was previously spent working on email connectors.”

– Isaac Nassimi Chief Product Officer, CIENCE Technologies
Industry:
Sales & Marketing (CRM)
Product:
Email API, Express Security Review
Clio builds robust legal CRM with the Nylas Email API

Our customers needed email features in their CRM, and Nylas made it easy to build. [The Nylas APIs] are a modern way to work with email.

– Aaron George Co-founder of Lexicata (acquired by Clio)
Industry:
Legal CRM
Product:
Email API
Crunchbase increases sales productivity and bookings by integrating email and actionable contacts data

“A big value that Nylas has brought us has been removing the ambiguity with the review process. They helped us navigate exactly how we should approach it and had the answers for all the questions we had. To this day, we’ve passed each of our verification steps. Nylas is a great partner and it’s been a huge benefit that we could feel certain that the process was going to go smoothly.”

– Monika Abraham Product Operations Manager at Crunchbase
Industry:
Sales Software & Company Insights (CRM)
Product:
Email API, Express Security Review
Dialpad builds contacts sync In two days with one engineer

“With the Nylas API, I had launchable code for full features in just two days. One of the advantages of integrating with Nylas was how straightforward it was to sync contacts regardless of which version of Exchange our customers use.”

– Stefan Roesch Software Engineer at Dialpad
Industry:
VoIP
Product:
Calendar API, Contacts API, Email API
Funnel increases ARR 150% using Nylas email and calendar APIs

“Since we started using Nylas, our CRM has averaged 150% YOY ARR growth.”

– Tyler Christiansen CEO at Funnel
Industry:
Real Estate (CRM)
Product:
Calendar API, Email API
Wealthbox accelerates time to market with the Nylas Email API

“The Wealthbox Mail feature [powered by Nylas] allows us to standardize and optimize our email communication with clients in a super simple way.”

– Jason Wenk CEO at FormulaFolios
Industry:
Financial Services (CRM)
Product:
Email API
Salesloft partners with Nylas to power MS Exchange integration, unlocking new enterprise market

“We have millions of emails sent each week. Nylas frees us up to focus on other roadmap priorities, such as delivering new features to our customers and working with our data science team on exciting new projects.”

– Nora Ignatius Product Manager, Salesloft
Industry:
Sales
Product:
Calendar API, Email API

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