Connect user healthcare data securely: Nylas is HIPAA-compliant

Connect user healthcare data securely: Nylas is HIPAA-compliant

3 min read

Security has always been a top priority at Nylas — from how we process and store data to the rich security features available on our platform, like data residency, SSO, and native authentication. We understand how critical security and compliance are, especially in industries like healthcare and telemedicine, where patients entrust platforms with their sensitive personal information. 

It’s no secret that there has been a massive spike in demand for telehealth since COVID-19, with patient visits 6200% higher in 2020 than in 2019. However, the growth hasn’t slowed — the telehealth market is valued at 101.2 billion in 2023 and is predicted to rise to $455.3 billion by 2030.

The industry’s rapid expansion has left product and engineering teams scrambling to build secure and compliant features faster than ever before. Supporting the great demand for remote doctor appointments takes time — building integrations to each of your users’ calendar providers and ensuring the integrations are secure, fast, and performant presents challenges when there are so many features to build and only so many hours in the day.

With Nylas, developers building healthcare applications can increase velocity and support the ever-increasing remote world easily and confidently.

HIPAA with Nylas: What it means for you

In addition to HIPAA compliance, Nylas has multiple security safeguards to strengthen our administrative, physical, and technical defenses. Some of our security measures include:

  1. Strict backup policies and procedures
  2. HIPAA-compliant notification processes for data breaches
  3. Signing business associate agreements (BAA) for customers with a Nylas Plus plan

These features supplement Nylas’ other enterprise-grade security and compliance measures, such as end-to-end data encryption, GDPR, CCPA, SOC 2, ISO 27001, and ISO 27701 compliance. 

Nylas is one of the few HIPAA-compliant communications solutions

Not every communications solution is HIPAA compliant, largely due to the high cost and ongoing staffing requirements needed to attain this certification. 

To lighten the burden of engineering teams and help increase velocity, attaining HIPAA compliance just made sense. Developers can securely and confidently connect their users’ email, calendar, and contacts data to enable workflows that improve user efficiency and overall patient satisfaction. 

Some example workflows include:

  • Scheduling appointments — With Nylas, you can automate appointment booking workflows without building the complex integrations needed. You can easily offer scheduling features using the Nylas Scheduler, and your patients can quickly book appointments securely.
  • Emailing with patients Increase communication with patients while maintaining the highest security standards with the Nylas Email API. Do you need to securely send PDFs of lab results, bills, and other PHI material? Incorporate these communication features and documents without worrying about violating HIPAA.
  • Virtual visits Through the Nylas Calendar API, your users can schedule and manage virtual visits directly from your platform. Allow users to natively access calendar features without your team building complicated calendar integrations. Since Nylas is HIPAA compliant, your users will be at ease knowing that all the data that runs through Nylas is held to the highest security standards.

Keep PHI safe and secure for years to come with Nylas

Learn more about how the Nylas platform helps telehealth and telemedicine platforms keep customers’ data safe, secure, and private. You can also speak to a platform specialist or build for free with Nylas today.

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